Neil is an excellent buyer agent. We were first time buyers and he was very patient with us and would escort us to all the houses himself. He would go over details very well so that we were aware of both pros and cons with the house on offer. It took us over 6 months to find a house as our situation kept changing and Neil would accommodate all the gaps in the house hunting as well as the area changes ( we wanted a bigger house later ). He would thoroughly follow up on every aspect like inspection, offer, chances of bidding war etc. so that his client gets the best deal. Good thing is a lot of the seller agents we saw also knew him, so he could share with us what really we need to look out for. He goes by the book in terms of rules and all so he might seem a pain when you might want something done a little out of line, but it is good that he is by the book so that you know nothing wrong is being done or allowed. I am talking restrictions with COVID-19 where limited people are allowed to look at the house. After moving into my new community, I understood that other owner buyer agents had not mentioned a lot of stuff so they were not aware of what they can and cannot do with regards to ask the builder, but we were aware as Neil had explained them very thoroughly.